Hotel Villa Mercedes San Cristóbal
A four-star base for San Cristóbal de Las Casas, with a garden and an open fire
A place to stay in San Cristóbal de Las Casas
Hotel Villa Mercedes is a four-star hotel in San Cristóbal de Las Casas, Chiapas, rated 8.9/10 across 402 guest reviews. The property has an on-site restaurant, a bar, a coffee house, and a garden with an outdoor fireplace and furniture — practical and atmospheric in equal measure. Rooms start at $75 and run up to $200 for the Deluxe Suite. Every room has free Wi-Fi, a flat-screen TV, and a coffee machine. Free parking is on-site, and a free shuttle service is available. Guests particularly note cleanliness, comfort, and staff among the standout qualities.
Is this stay right for you?
A clean, comfortable four-star hotel with a restaurant, bar, garden, and free parking — well-suited to both leisure and business stays in San Cristóbal de Las Casas.
Best for
- Travellers who want free on-site parking
- Couples and solo visitors exploring the city
- Small business or meeting groups
- Guests needing accessible facilities
Less suited to
- Travellers seeking a pool
- Those who want an extended suite with a separate living area on a tight budget
Garden and outdoor fireplace
The garden has outdoor furniture and a fireplace — a reasonable place to sit in the evenings given San Cristóbal's cool highland climate. It gives the property a sense of space that a standard city hotel rarely has.
Restaurant, bar, and coffee house
Three separate food and drink options sit on-site: the main restaurant, a bar, and a coffee house. Room service runs from the restaurant, and breakfast in the room is available. Special diet meals can be arranged on request.
Room design and garden views
All room categories face the garden. Suites are designated as private suites and start at 32 m². Standard and Deluxe rooms run 28–34 m², each with an attached bathroom, flat-screen TV, and coffee machine.
Rooms & rates
Standard King Room
30.0 m² · 1 queen bed
- 1 room
- Garden view
- Attached bathroom
- Flat-screen TV
- Coffee machine
Deluxe King Room
28.0 m² · 1 king bed
- 1 room
- Garden view
- Attached bathroom
- Flat-screen TV
- Coffee machine
Superior Double Room
30.0 m² · 2 full beds
- 1 room
- Garden view
- Attached bathroom
- Flat-screen TV
- Coffee machine
Executive King Room
28.0 m² · 1 king bed
- 1 room
- Garden view
- Attached bathroom
- Flat-screen TV
- Coffee machine
Deluxe King Suite
34.0 m² · 1 king bed
- Private suite
- Garden view
- Attached bathroom
- Flat-screen TV
- Coffee machine
Deluxe Double Room
34.0 m² · 2 full beds
- 1 room
- Garden view
- Attached bathroom
- Flat-screen TV
- Coffee machine
Deluxe Suite
32.0 m² · 1 king bed
- Private suite
- Garden view
- Attached bathroom
- Flat-screen TV
- Coffee machine
What stands out
Inside Hotel Villa Mercedes San Cristobal
Amenities at Hotel Villa Mercedes San Cristobal
Most popular facilities
- Non-smoking rooms
- Restaurant
- Free Wifi
- Free parking
- Facilities for disabled guests
- Room service
- Family rooms
- Bar
Great for your stay
- Private bathroom
- Parking
- Restaurant
- View
- Free Wifi
- Family rooms
- Shuttle service (free)
- Room service
Bathroom
- Toilet paper
- Towels
- Towels/Sheets (extra fee)
- Bath or shower
- Private bathroom
- Toilet
- Free toiletries
- Hairdryer
Bedroom
- Wardrobe or closet
View
- Garden view
- View
Outdoors
- Outdoor fireplace
- Outdoor furniture
- Garden
Where you'll be
5 sights nearby, the closest being Plazuela de San Ramón at 730 m; the nearest bus station, Taxis Colectivos - Altamirano, is 1.7 km away.
Things to do nearby
- Plazuela de San Ramónpark730 m
- SEDEMpark890 m
- Etéreo Tallergallery1.1 km
- Catedral de San Cristóbalplace of worship1.8 km
- Iglesia de Santo Domingoplace of worship2.0 km
Getting around
- Taxis Colectivos - Altamiranobus station1.7 km
- Turismo Maya. 2nd classbus station1.8 km
Direct-line distances, measured from the property; data © OpenStreetMap contributors
Across 402 reviews, the hotel holds a 8.9/10 rating. Cleanliness, comfort, and staff are the three qualities guests single out most. The property's facilities for disabled guests, free parking, and room service also appear consistently in positive feedback, suggesting the hotel performs reliably on practical expectations.
- Staff9
- Facilities8.7
- Cleanliness9.1
- Comfort9.1
- Value For Money8.6
- Location8.9
- Free Wifi8
Reviews scoring 9–10: 23 · average 9.7
They wrote about: comfort, room, staff
Reviews scoring 7–9: 6 · average 7.8
They wrote about: staff, room, breakfast
Reviews scoring 5–7: 1 · average 6
They wrote about: noise
None of the reviews scored within this range.
Summarised from what guests wrote on Booking partner websites.
Good to know
Policies & house rules
- Check-in
From 3:00 PM to 6:00 PM
You need to let the property know what time you'll be arriving in advance.
- Check-out
From 11:30 AM to 12:00 PM
- Cancellation/ prepayment
Cancellation and prepayment policies vary according to accommodation type. Enter your stay dates and check the conditions of your selected option.
- Age restriction
Check-in is only possible for guests between 18 and 90 years old
- Pets
Pets are not allowed.
- Accepted payment methods
Cash
Your questions
Where exactly is Hotel Villa Mercedes located?
The hotel is in San Cristóbal de Las Casas, Chiapas, Mexico. The city sits at high altitude in the central highlands of Chiapas, which means cooler temperatures than the coast. The hotel has a garden and outdoor spaces suited to the climate.
Is there free parking at the hotel?
Yes. Free on-site parking is available for guests. No reservation details are specified, so it is worth confirming availability when you book, particularly if arriving with a larger vehicle.
What room types are available and what are the prices?
Seven room categories are available: Standard King Room from $75 Deluxe King Room from $79 Superior Double Room and Executive King Room from $98 each, Deluxe King Suite and Deluxe Double Room from $140 and the Deluxe Suite from $200.
Is breakfast included?
The hotel has a Very Good Breakfast listing among its facilities, and breakfast in the room is available. Whether breakfast is included in your rate depends on the rate type selected at booking — check this when reserving.
Is there a restaurant and bar on-site?
Yes. The hotel has a full restaurant, a bar, and a coffee house on-site. Room service is available, and special diet meals can be arranged on request. Wine and champagne are available at an additional charge.
Does the hotel offer a shuttle service?
A free shuttle service is listed among the hotel's facilities, as is an airport shuttle. Specific routes, schedules, and pickup details are not published here, so contact the hotel directly to confirm arrangements for your arrival or departure.
Are there facilities for guests with disabilities?
Yes. Facilities for disabled guests are listed as one of the hotel's highlighted amenities. Contact the hotel directly to confirm which specific accommodations are in place and whether particular room types are most suitable.
Is the hotel suitable for families?
Family rooms are listed as an available category. The Superior Double Room and Deluxe Double Room both have two full beds, which may suit families depending on group size. Room service and on-site dining add convenience for families with children.
What is the Wi-Fi situation?
Free Wi-Fi is available throughout the property, including in all room categories. The hotel also lists business and meeting facilities, which suggests connectivity is treated as a priority.
Can the hotel accommodate business travellers or meetings?
Yes. Business and meeting facilities are listed among the hotel's signature features. For specific capacity, equipment, or catering arrangements, contact the hotel directly.
What is the guest rating for Hotel Villa Mercedes?
The hotel holds a 8.9/10 rating based on 402 guest reviews. Cleanliness, comfort, and staff are the most frequently noted strengths.
How do I book a room?
Rooms can be booked through major travel platforms or directly through the hotel. Booking direct may offer rate or flexibility advantages. Prices shown start from $75 per night and vary by room type and date.